To help us troubleshoot the source of your problem, please provide us with as much information as you can when you fill out the contact form below.
Your name, e-mail, and phone number
When did you stop receiving service?
In what town or area do you live?
How do you receive our signal?
- Over the air with an antenna? Indoor antenna or outdoor
- Cable service? Provider name (Charter, Ashland Home Net, Other)
- Satellite? Provider name (Dish, DirecTV, Other)
What time of day did you experience the problem?
How would you describe the signal issue? For example:
- Signal breaks up
- Pixelated image
- Slowed down image
Our engineer will try to locate the issue and contact you within 48 hours.