Report a Reception Issue

To help us troubleshoot the source of your problem, please provide us with as much information as you can when you fill out the contact form below.

Your name, e-mail, and phone number

When did you stop receiving service?

In what town or area do you live?

How do you receive our signal?

  • Over the air with an antenna? Indoor antenna or outdoor
  • Cable service? Provider name (Charter, Ashland Home Net, Other)
  • Satellite? Provider name (Dish, DirecTV, Other)

What time of day did you experience the problem? 

How would you describe the signal issue? For example: 

  • Signal breaks up
  • Pixelated image
  • Slowed down image

Our engineer will try to locate the issue and contact you within 48 hours.

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