Report a Reception Issue

To help us troubleshoot the source of your problem, please provide us with as much information as you can when you fill out the contact form below.

Your name, e-mail, and phone number

When did you stop receiving service?

In what town or area do you live?

How do you receive our signal?

  • Over the air with an antenna? Indoor antenna or outdoor
  • Cable service? Provider name (Charter, Ashland Home Net, Other)
  • Satellite? Provider name (Dish, DirecTV, Other)

Our engineer will try to locate the issue and contact you within 48 hours.

7 Responses to “Report a Reception Issue”

  1. lpinkham

    Yes, we have a reported power outage on King Mountain, and the generator did not start. Our engineer is traveling with the KOBI crew to check on it.

    Reply
  2. David Daniels

    Unfortunately, we are experience some rather severe technical problems. As we find out the scope of the problem, we’ll keep everyone informed, but for now, please visit this link: http://www.soptv.org/equipment-failure/

    Reply
  3. lpinkham

    Some viewers in Grants Pass cannot receive our signal because we believe our Gold Hill translator is down, and it relays our signal to those folks in Grants Pass who can’t see our King Mountain Transmitter. The cable channel, however, receives our signal directly from a fiber connection instead of a broadcast signal so cable viewers are still getting our channel. Once we identify what the problem is with our translator and can project the repair date, we will post information on the web site.

    Reply
  4. David Daniels

    Hi Kim,

    Unfortunately, SOPTV can’t fix the reception issues of other channels. While we’d love to help, it would be up to the local ABC affiliate to address with problems with their translators.

    Reply
  5. Ben Garcia

    Thank you for your feedback, this issue should now be resolved.

    Reply
  6. Ben Garcia

    Thank you for your feedback, this issue should now be resolved.

    Reply
  7. Ben Garcia

    Thank you for your feedback, this issue should now be resolved.

    Reply

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